All our eSIM profiles come with predefined configuration. That is why there is no need to manually set APN. Once you arrived in the country with an already bought plan, 1-eSIM will automatically register in a local network and start working right away. Please make sure that Data Roaming is turned on and Network Selection is automatic.
If you have any issues with mobile data, try firstly to reboot your device. It might sound silly but it helps the profile to re-register at a local network and in 80% cases solves the problem.
If it does not help, contact us. When sending your message, also make sure to include as many of the necessary details as possible:
- Name of the country/region where you are now.
- Settings - Mobile data/Cellular - switch both calls and data services to 1-eSIM - send us the screenshot.
- On this page under Cellular plans - tap on Secondary/1-eSIM plan - send us the screenshot.
- Then go to Cellular/Mobile data network - send us the screenshot.
It will help us to identify the issue and find a quick solution.
Thank you in advance for your cooperation!
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